Are you just trying to sell me stuff in my home?

No. We never recommend work because a vendor has capacity. Maintenance is us trying to prevent issues in the home. Projects are you deciding you want something.

It is just not worth it. We are incentivized by volume, not one project. We make way more money by building trust and having a 15 year relationship than we would if we sold you a water softener you do not need. Because we are your everything for the home relationship, we do not have an agenda or quota to sell specific things you do not need. We know if we are solving all the problems in your home, we will make a little money on every issue.

Two quotes by default

On any project above roughly the size of a mortgage payment, we bring you two quotes. You see the spread, the scope behind each number, and what we would do. If a job is urgent, or you would rather we just pick, you can waive the second quote for that job or as a standing preference.

We manage out of market prices direct with the vendor

When a vendor is out of line on price, they hear it from us. That conversation does not reach you, and it does not arrive as a forwarded email asking you to decide who is right.

The rate guarantee

We test our vendors to make sure you pay what you would have paid calling the vendor directly. Our membership is what you pay us. It is not a markup wearing a different name.

Who actually does the work

Vendors do the work and warranty it. We make sure the work is warrantied and we hold the vendor accountable to you if it is not right. Your Home Manager personally performs the quarterly visit.

More of the same kind of question: read the FAQ.