Questions homeowners ask first

No. We never recommend work because a vendor has capacity. Maintenance is us trying to prevent issues in the home. Projects are you deciding you want something.

It is just not worth it. We are incentivized by volume, not one project. We make way more money by building trust and having a 15 year relationship than we would if we sold you a water softener you do not need. Because we are your everything for the home relationship, we do not have an agenda or quota to sell specific things you do not need.

No. We make our money over years with the same house, not on any one job. The incremental dollar on a project is never worth risking the relationship.

On any project above roughly the size of a mortgage payment we bring two quotes. If a job is urgent, or you would rather we just pick, you can waive that for the job or as a standing preference. When a vendor is out of line on price, the vendor gets the pushback and it does not reach you.

Licensed, insured vendors do the work and warranty it. We make sure the work is warrantied and we hold the vendor accountable to you. Your Home Manager personally performs the quarterly visit.

The Austin metro, across twelve cities: Austin, Westlake, Bee Caves, Spicewood, Round Rock, Georgetown, Cedar Park, Leander, Bastrop, Elgin, Buda, Kyle.

Outside those ZIP codes, we put you on the waitlist and tell you the week we get there.

We are not here to break up longstanding vendor relationships. If you have a plumber you like, we first try to get them signed up as a vendor so we can work with them and facilitate on your behalf.

If they are not interested in being a vendor or do not qualify, we cannot facilitate work through them. That does not mean we stop you from using them. We just cannot be the ones to facilitate for liability reasons.

No, you can set a threshold and say anything under this dollar value, assume auto-approval and just get the work done. The auto-approve capability is not on by default.

You text us, not the vendor. The vendor warranties their work and we hold them to it, including getting them back out.

You text your Home Manager, not the vendor. We document the issue, contact the vendor, and require them to honor their warranty by returning to fix it at no additional labor cost. If a vendor will not honor their warranty or is unresponsive, we find a replacement vendor and hold the original vendor accountable. We stay on it until the work is done right and you are satisfied.

Your Home Manager starts by listening to your priorities for the quarter. Then the two of you build a gameplan to attack the biggest ones.

After the plan is set, they jump into a few maintenance items. These are not high-skill jobs, but they are the annoying things homeowners forget to do.

See everything the visit covers

Naming this plainly is what makes the rest believable. Membership covers the visits, the coordination and the records. The work itself is quoted and billed by the vendor who does it.

Membership covers the quarterly visits, ongoing coordination, and your home record. The actual work is performed by licensed vendors and billed separately by them at their standard rate. We do not mark it up. Materials, major appliances, and specialized trades outside our vetted network are quoted and approved before any work starts.