Questions homeowners ask first

It covers your Home Manager's time on a project. It is due after the assessment, when you decide to start a project and before we engage one of our 100+ vendors. It is not a markup on the work or a deposit.

Vendors charge you what they would have charged if you had called them yourself. You still get one relationship for the house, multiple quotes when appropriate, a clear scope, and help weighing the options.

Not when you sign up. Your Home Manager assesses the house and establishes the baseline first. The $50 is due only when you decide to start a project, before we engage a vendor.

If you do not start a project, there is nothing to pay. There is no subscription and no card on file between projects.

If you subscribe within 90 days, anything you paid toward projects comes off your first subscription payment. Your Home Manager will also tell you when two projects in a quarter would cost about the same as Golden Maintenance, which includes the visits.

No. We never recommend work because a vendor has capacity. Maintenance is us trying to prevent issues in the home. Projects are you deciding you want something.

It is just not worth it. We are incentivized by volume, not one project. We make way more money by building trust and having a 15 year relationship than we would if we sold you a water softener you do not need. Because we are your everything for the home relationship, we do not have an agenda or quota to sell specific things you do not need.

No. We make our money over years with the same house, not on any one job. The incremental dollar on a project is never worth risking the relationship.

On any project above roughly the size of a mortgage payment we bring two quotes. If a job is urgent, or you would rather we just pick, you can waive that for the job or as a standing preference. When a vendor is out of line on price, the vendor gets the pushback and it does not reach you.

Licensed, insured vendors do the work and warranty it. We make sure the work is warrantied and we hold the vendor accountable to you. Your Home Manager personally performs the quarterly visit.

The Austin metro, across twelve cities: Austin, Westlake, Bee Caves, Spicewood, Round Rock, Georgetown, Cedar Park, Leander, Bastrop, Elgin, Buda, Kyle.

Outside those ZIP codes, we put you on the waitlist and tell you the week we get there.

We are not here to break up longstanding vendor relationships. If you have a plumber you like, we first try to get them signed up as a vendor so we can work with them and facilitate on your behalf.

If they are not interested in being a vendor or do not qualify, we cannot facilitate work through them. That does not mean we stop you from using them. We just cannot be the ones to facilitate for liability reasons.

No, you can set a threshold and say anything under this dollar value, assume auto-approval and just get the work done. The auto-approve capability is not on by default.

You text us, not the vendor. The vendor warranties their work and we hold them to it, including getting them back out.

You text your Home Manager, not the vendor. We document the issue, contact the vendor, and require them to honor their warranty by returning to fix it at no additional labor cost. If a vendor will not honor their warranty or is unresponsive, we find a replacement vendor and hold the original vendor accountable. We stay on it until the work is done right and you are satisfied.

About an hour, four times a year, performed in person by your Home Manager. The same core maintenance every visit: moisture meter readings at every bath, the kitchen, the laundry and the water heater, the plumbing fixtures, the kitchen and laundry appliances, and the filters, replaced only when they are due.

Each visit also covers the seasonal jobs, photographed before and after. Then the two of you set the gameplan for the quarter, and you get the Home Brief afterward.

See everything the visit covers

Naming this plainly is what makes the rest believable. The paid plans cover the visits, the coordination and the records. The work itself is quoted and billed by the vendor who does it.

The quarterly visits, ongoing coordination, and your home record are covered. The actual work is performed by licensed vendors and billed separately by them at their standard rate. We do not mark it up. Materials, major appliances, and specialized trades outside our vetted network are quoted and approved before any work starts.