The same person, four times a year.
Your Home Manager performs the visit personally. Not a subcontractor, not a rotating technician. Somebody who already knows what your water heater looked like last spring.
The visit is also the gameplan
Each visit is hands-on work through the seasonal tasks, then the two of you deciding what to tackle now, what to watch, and what to line up for later in the year.
Nothing gets started without your go. We come with an opinion and the reason behind it, and the decision stays yours.
Quarter one
Doors, seals and hardware
- Lubricate the garage door moving parts
- Tighten hardware on key doors, windows and cabinets
- Caulk the major gaps around windows and doors
Quarter two
Water and the perimeter
- Clear the roof drainage entry points
- Clear debris from exterior window wells
- Seal cracks and openings at ground level against pests
Quarter three
Appliances and airflow
- Vacuum the refrigerator coils
- Blow out the dryer vent
- Clean the washer and dryer filters
Quarter four
Water pressure and safety
- Clean the dishwasher filter
- Test water pressure and the GFCI outlets
- Lubricate door hinges and locks
The visit covers the seasonal tasks above and the gameplan for the quarter. Anything outside that scope is quoted and waits for your go.
The Home Brief
After every visit you get the Home Brief. What we did, what we found, what is fine, and what is worth deciding about before next quarter.
Plain language, never a technician's shorthand, and yours to keep. Over four visits it becomes the record of your house that nobody has ever had.
- What was performed this quarter
- What we found, and whether it can wait
- Anything waiting on your call, named plainly
- The running history of the house
The visit is one part of the subscription
Most of your Home Manager's time is spent between visits: sourcing vendors, comparing scopes, chasing schedules, and making sure the work is done right before you pay.
We find who should do it
A fence repair, a bathroom refresh, a full renovation. We match the job to the right licensed and insured vendor, and we stay on it until it is finished.
We make the price fair
You pay the vendor's rate, not a marked-up one. On larger work we bring two quotes with the difference explained, and nothing starts until you say go.
We hold them accountable
The vendor warranties their own work. We make sure that warranty means something, and that the work is not considered done until you are happy with it.
Recurring services, routed through us
Lawn care, pool service, pest control, cleaning, gutters. On Premium these run through your Home Manager instead of through your memory.
You stop being the one who remembers the landscaper's phone number, chases dispatch when somebody misses a week, or argues about whether the pool was actually serviced. Your Home Manager coordinates it, you still pay the vendor's rate, and you get one place to ask what happened.
When something urgent happens
We are not a 24-hour dispatch, but we partner with trusted emergency vendors who prioritize Golden customers.
Every customer gets direct lines to those vendors for after-hours needs. Just tell the vendor you are a Golden customer. The billing and the customer experience still fall to us.
Between visits, it is one message.
A leaking spigot, a kitchen renovation, a pool. Same team, same number, same standard.